Customer Service

Can you cancel my order?

Yes, we are able to cancel most orders within 24 hours of the order being placed. Please contact us at shop@ohjoy.com to see if your order is eligible for cancellation.

Do you have a store?

Currently, we do not have a brick and mortar store.

Is your website secure?

Yes. On any page where you are asked to enter your address, phone number or credit card information, we use a secure server through Shopify that keeps your information safe. Just look for the little lock in your browser window.

What methods of payment do you accept?

We accept: Visa, MasterCard, American Express, Discover, PayPal, and Oh Joy! gift cards issued in USD.

How much will it cost to ship my order?

Shipping is based on weight. Please visit our Shipping & Returns page for more info.

Do you ship Internationally?

Unfortunately, at this time we do not ship internationally.

When can I expect my order to ship?

We process orders within 24 hours of being placed Monday - Friday from 8:30am-4:30pm PST. Orders placed on the weekends will be processed on Monday. All orders are shipped ground via UPS. If you need an order expedited, please email us at shop@ohjoy.com.

I have a specific question, who do I contact?

To ask anything and get a quick, personal reply, email us at shop@ohjoy.com.